Privacy Policy

At Candelasoft.com ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use any of our software products or services (including apps integrated with third-party platforms like Shopify), or otherwise interact with us.

By using our website or services, you agree to the practices described in this policy.

1. Scope

This Privacy Policy applies to:

Our website: https://candelasoft.com
All of our web-based and platform-integrated applications (e.g. Shopify apps)
Any communication or support channels you use to interact with us

2. Information We Collect

We may collect the following types of data:

2.1 Personal Data

Information that can identify you directly or indirectly, such as:

Name
Email address
Company name
Address
Phone number
Payment or billing information

2.2 Usage & Technical Data

Information automatically collected through cookies, APIs, or platform integrations:

Browser type and version
Device and operating system
IP address
Pages visited, actions taken within our apps
Referring URLs
Log and diagnostic data

3. How We Use Your Data

We process your data to:

Provide access to our services and apps
Generate and deliver documents (e.g. invoices, reports, exports)
Manage user accounts and subscriptions
Offer customer support and respond to inquiries
Improve and maintain functionality and security
Fulfill legal or regulatory obligations
Send service-related notifications or product updates

We will never sell your personal information.

4. Legal Basis (GDPR)

If you are located in the European Economic Area (EEA), our processing of your personal data is based on one of the following:

Contractual necessity – to provide the services you've requested
Legal obligation – to comply with applicable laws
Legitimate interest – to improve our services or prevent fraud
Consent – where required (e.g. for marketing emails or analytics cookies)

5. Data Sharing

We may share your information only in these cases:

With service providers who assist us in operations (e.g. cloud hosting, support, billing)
With platform partners where you install or use our apps (e.g. Shopify)
When required by law or legal process
In connection with a merger, acquisition, or restructuring

All third parties are bound by data protection agreements where necessary.

6. Data Retention

We retain your personal data only for as long as necessary to:

Provide our services
Comply with legal, tax, or reporting obligations
Resolve disputes and enforce agreements

You may request deletion of your data at any time (see Section 9).

7. Cookies & Tracking Technologies

We use cookies and similar technologies on our website and within our apps to:

Keep you logged in
Understand how users interact with our tools
Improve performance and usability

You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website and apps may contain links to external websites or services. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies.

9. Your Rights

If you are subject to the GDPR or similar laws, you may have the right to:

Access your personal data
Correct or update inaccurate data
Request deletion of your data
Object to or restrict processing
Receive a copy of your data (data portability)
Withdraw consent, where applicable

To exercise your rights, contact us at: [email protected]

10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. You should review this policy periodically.